Get in Touch With Us
This page is for readers who need to reach a person at Sweepstakes Casinos. Whether you have spotted an out-of-date redemption threshold, want to ask how we assess return to player figures at sweepstakes casinos, or need pointing toward responsible play support, the fastest route is email: [email protected]. We aim to reply within two business days.
We are an independent comparison site covering social casinos and sweepstakes platforms in the US. We are not a casino, we do not hold player accounts, and we cannot process a purchase, a coin redemption, or a verification check on anyone's behalf. If your issue is with an operator account, contact that operator's support team first — then tell us how it went, because that feedback shapes our reviews.
How our commercial relationships work
Some links on this site are commercial. If you sign up with a brand we list, we may earn a commission at no extra cost to you. That arrangement never buys a position, a rating, or a favorable line in a review. If you believe a listing reads like it was paid for, say so in your email and we will take the complaint seriously — we would rather fix a page than defend it.
What to include so we can actually help
Most messages we can't answer quickly are missing one or two details. A short, specific note beats a long one:
- The page or brand you are writing about, and the date you read it.
- Your state, if the question involves eligibility. Availability of sweepstakes casinos varies by state, and an answer that is right for one reader may be wrong for another.
- What you saw versus what we published, if you are reporting a correction — a screenshot of the operator's official rules or terms page is ideal.
- Whether you have already contacted the operator, and what they said.
Please don't send us account numbers, ID documents, card details, or passwords. We have no use for them and no need to hold them.
The reasons readers write to us most
RTP and game-math questions
Return to player is a long-run theoretical figure published by the game studio, not a forecast of your session. Readers often ask us which platform has the highest RTP. We won't answer that with a single name, because RTP is set per game and per configuration rather than per site, and operators do not always publish it. What we can do is explain where to look for a game's information panel, how volatility changes the experience at the same RTP, and why a low-volatility slot and a progressive jackpot title can feel nothing alike even on comparable numbers.
Corrections to offers, coin totals and thresholds
Welcome bundles, redemption minimums, playthrough conditions on promotional coins, and coin expiration dates all change without notice. Our listings are researched and verified, not tested — we do not buy coin packages or redeem prizes ourselves. If a headline bundle in our table no longer matches the operator's page, tell us and we will re-check against the official rules.
Where a site is and isn't available
Sweepstakes casinos run on a promotional sweepstakes model rather than traditional real-money wagering, and they are governed largely at the state level. Some states permit most operators, some have restricted or acted against them, and some brands simply choose not to serve a state based on their own legal assessment. Laws change often. We keep our notes current where we can, but we can't tell you that a platform is definitely legal for you to use — check the operator's terms and your own state's rules, and take professional advice if the stakes matter to you.
Responsible play and support
If you write to us with a concern about your own play or someone else's, we will reply as a person, not with a form letter, and point you to independent help — including the National Council on Problem Gambling and Gamblers Anonymous. We can also explain the tools most platforms offer: self-exclusion, purchase and deposit limits, session reminders, and third-party blocking software. We are not counselors and we will not pretend otherwise.
Sending feedback on a specific brand
Reader reports carry real weight in how we revisit a listing. The brands we currently cover, and the headline offers we have on file for them, are set out below so you can reference the exact bundle you are writing about. Every one of these is a promotional offer with its own conditions — eligibility by state, minimum age, playthrough on promotional coins, and identity verification before any prize redemption — so read the operator's official rules before you sign up.
| Brand | Headline offer on file | Our editorial rating |
|---|---|---|
| Spinblitz | 100 Million Gold Coins with the BLITZ JACKPOT | 10.0 |
| Lone Star | Welcome Offer up to 500k GC & 105 Free SC | 9.9 |
| Casino.Click | 150 Extra Coins & 10 Free Spins | 9.9 |
| SplashCoins | 200% Welcome Offer | 9.7 |
| Free Spins | 950,000 GC + SC 75 + 20 Free Spins on Gorilla Slot | 9.7 |
| Lucky.me | 40,000 GC & 40 Free SC Welcome Bundle | 9.6 |
| Crown Coins | 150% Welcome Bonus | 9.3 |
| Crash Duel | Welcome Offer 200,000 GC + 100 Free SC | 9.3 |
| Spree | 25,000 GC Welcome Offer | 9.2 |
| Mr Goodwin | Sign Up & Get 125,000 Free Coins | 9.2 |
These are editorial ratings from our own research, not customer review scores.
Spinblitz — the listing we get the most mail about
Spinblitz sits at the top of our table largely on the scale of its Gold Coin welcome bundle and the visibility it gives its jackpot mechanic, which is why readers write in about it more than any other brand. Gold Coins are the play-for-fun currency, so a headline of 100 million of them is not a cash figure and cannot be redeemed — the BLITZ JACKPOT promotion attaches to that Gold Coin play. The limitation worth knowing before you email us about it: a very large Gold Coin headline tells you nothing about how many Sweepstakes Coins you will actually accumulate, and Sweeps Coins are the only side of the dual-currency model that can lead to prize redemption. Check the SC element and the playthrough attached to it.
Lone Star — questions usually concern the SC side
Lone Star earns its place because its advertised bundle spells out both currencies: up to 500,000 GC plus 105 free SC. That transparency makes it easier for a reader to judge, which is exactly the kind of listing we like to keep accurate. The word "up to" is doing real work, though — tiered bundles rarely pay the top figure to every new account, and the free SC still carries promotional playthrough before any redemption, plus identity verification. If your award differed from the headline, that is the detail we want reported.
Casino.Click — small numbers, and that is the point
Casino.Click is on the list for a different reason: its offer of 150 extra coins and 10 free spins is modest, which suits readers who want to look at the game library before committing to anything. Free spins are usually tied to named titles and to specific coin types, and a small starting balance runs out quickly if you play high-volatility slots. Read which currency the spins apply to before you assume they feed the redeemable side.
What we can't do for you
- Release a prize redemption. Only the operator can, and only after their KYC checks clear — usually government photo ID, matching personal details, and sometimes proof of address.
- Change a redemption minimum, a processing time, or a coin expiration date. Those sit in the operator's terms.
- Give legal or tax advice. Prize redemptions may be taxable under federal and state rules. Keep your records and consult official guidance or a qualified adviser.
- Tell you a purchase is required. It generally isn't. Legitimate sweepstakes promotions offer a no-purchase-necessary route, commonly a mail-in alternative method of entry set out in the official rules.
How money and access questions usually break down
We get enough payment questions to be worth summarizing here, in general terms rather than as a promise about any one brand. Taking part costs nothing by default — the free daily coin drops, login rewards, and the mail-in entry route exist precisely so participation does not depend on spending. Where readers do buy, it is a purchase of Gold Coin packages, with promotional Sweeps Coins typically bundled alongside; the Gold Coins are the thing being bought, not the prize.
On the money-in side, US platforms commonly accept debit cards, ACH bank transfers, and online payment providers; some support e-wallets or gift-card style options, and a few take cryptocurrency. Availability differs by operator and sometimes by issuing bank. On the money-out side, prize redemptions usually go by bank transfer or an equivalent electronic method, sit behind a stated minimum SC balance, and only start processing once verification is complete. Timings vary from same-day approval to several business days, and daily or weekly redemption limits are normal. Always read the specific operator's terms rather than assuming an industry standard — if ours and theirs disagree, tell us.
Who can take part, and on what terms
Participation is for adults only. Many sweepstakes casinos set a minimum of 18, while some require 21 either everywhere or in particular states, depending on local law or company policy. Accounts are typically US-only, enforced by geolocation, and each operator publishes its own list of excluded states. That list can change, so verify it on the day you sign up rather than trusting a review — including ours. Nothing on this site is a statement that a given platform is lawful for you personally; where you are unsure, read the official rules and check your state's position.
Beyond sweepstakes: our other coverage
The same editorial standards apply to everything we publish, including our work outside the US sweepstakes market. If your message concerns offshore or non-blocking-scheme operators rather than US social casinos, our guide to non-GamStop casinos in the UK is the better reference point, and a note saying which market you mean saves us both a round trip.
How we assess the brands you are writing about
So you know what standard you are holding us to: we research operator-published terms, official rules, eligibility lists, redemption thresholds, game libraries and provider line-ups, and reader reports. We do not deposit, play, or redeem — no claim on this site is a tested result, and advertised processing speeds are advertised, not measured. Ratings are editorial judgments, revisited when terms change or when a reader shows us we got something wrong. Commission never affects position.
Write to us
If you have a correction, send the evidence. If you have a question about RTP, volatility, live dealer availability, mobile apps, tournaments or loyalty perks, ask it plainly and we will answer plainly, including where the honest answer is "the operator doesn't publish that." Reach the editorial desk at [email protected], and expect a reply from a person who has read what you wrote. Last reviewed Sep 24, 2026 by Cameron Dawson.